Listing rules and contact
Points of contact
For authorities of EU Member States, the European Commission and the European Board for Digital Services (Art. 11 of the Digital Services Act): info@eastaccelerator.com. Languages: Bulgarian and English.
For guests, hosts and all users (Art. 12): info@eastaccelerator.com or the report form. A person replies, not a bot.
What may be published
Only places and services the provider is entitled to offer may be published. Accommodation in Bulgaria only with a category or registration under the Tourism Act. Motorhome places on the Black Sea coast outside campsites only with a mayor’s order under Art. 10a of the Black Sea Coast Development Act.
Descriptions, photos, prices and facilities must be true and up to date. Misleading information, other people’s photos and fraud are not allowed.
Places from OpenStreetMap are shown as reference information marked “not verified” until the host confirms the details.
How we check
Every new listing is reviewed by a person before it is published. We also use an automated check of data completeness (name, location, photo, facilities), but decisions to remove or restrict content are taken by a person.
When we remove or restrict a listing
For illegal content, a breach of these rules or a well-founded report, we may hide a listing, suspend an account or refuse publication. The person affected receives a written explanation with the reason and the ground.
Reports of illegal content are submitted with the “Report this listing” button on every listing. We confirm receipt and tell you our decision.
If you disagree
Reply to the decision email and we will review the case again. You can also turn to an out-of-court dispute settlement body or to the courts. The Digital Services Coordinator in Bulgaria is the Communications Regulation Commission (CRC).